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FAQs
01.
Can I change or cancel my order after placing it?
We move fast to ensure your order arrives quickly. If you need to change a shipping address or swap a colour, email us immediately. If the order hasn't left our hands yet, we will happily intercept it for you.
01.
Can I change or cancel my order after placing it?
We move fast to ensure your order arrives quickly. If you need to change a shipping address or swap a colour, email us immediately. If the order hasn't left our hands yet, we will happily intercept it for you.
02.
What happens if there is a fault with my item?
We take our craftsmanship seriously, and we stand by our quality. If there is ever a genuine manufacturing flaw with your bag or scarf, we own it immediately and will replace it for free. Simply email our team with your order number and a few photos of the issue.
02.
What happens if there is a fault with my item?
We take our craftsmanship seriously, and we stand by our quality. If there is ever a genuine manufacturing flaw with your bag or scarf, we own it immediately and will replace it for free. Simply email our team with your order number and a few photos of the issue.
03.
How do I care for my bag if I spill my morning coffee on it?
Life happens. If you spill a flat white on your tote, we will happily provide easy-to-follow cleaning instructions. Generally, a clean, damp cloth is all you need for the technical fabric. Use small amount of mild liquid detergent if that doesn’t do the trick. For the structured leather trim, keep it away from harsh chemicals and condition it lightly every few months so it ages beautifully.
03.
How do I care for my bag if I spill my morning coffee on it?
Life happens. If you spill a flat white on your tote, we will happily provide easy-to-follow cleaning instructions. Generally, a clean, damp cloth is all you need for the technical fabric. Use small amount of mild liquid detergent if that doesn’t do the trick. For the structured leather trim, keep it away from harsh chemicals and condition it lightly every few months so it ages beautifully.
04.
Will my laptop actually fit in The OG Tote?
Absolutely. The OG Tote features a dedicated internal sleeve designed to comfortably secure up to a 16-inch MacBook. That leaves the entire main compartment free for your gym gear, a water bottle, and a bottle of natural wine for the evening.
04.
Will my laptop actually fit in The OG Tote?
Absolutely. The OG Tote features a dedicated internal sleeve designed to comfortably secure up to a 16-inch MacBook. That leaves the entire main compartment free for your gym gear, a water bottle, and a bottle of natural wine for the evening.
05.
How should I care for my Habille scarf (The Chief)?
Treat them like the gorgeous, tasteful little things they are. To maintain the crisp rolled hems and vibrant geometric colors, we recommend a gentle cold hand wash or dry clean only.
05.
How should I care for my Habille scarf (The Chief)?
Treat them like the gorgeous, tasteful little things they are. To maintain the crisp rolled hems and vibrant geometric colors, we recommend a gentle cold hand wash or dry clean only.
06.
I've got more questions
Of course - ask away! Drop us a DM on Instagram or email us at hello@habille.com.au.
06.
I've got more questions
Of course - ask away! Drop us a DM on Instagram or email us at hello@habille.com.au.